Might not be the first SO/EA to run into this, but wanted to share with CACEA the following.

Earlier this week, we experienced and helped NRCan identify a bug with the GHG portal and homes that had an existing PV system modeled for the D file and then installed more PV for the E file.  These E files aren’t triggering the solar upgrade in the GHG portal, which means the grant is not being triggered for the home owners.

I contacted NRCan directly when the amount was showing as $0, and we got an answer back today from one of the members of the manual eval team saying that there is an issue with how the portal triggers grants for PV systems and that they’ll let us know once it has been corrected.  I'll post an update here when we've heard back that it has been addressed.

Thanks Cooper!

I will share with the members.  As soon as you hear about an resoltion please email me at manager@cacea.ca.

Thanks for flagging this

Can't say for sure, we've also had issues submitting E files where the only upgrade is solar also not triggering as upgrades in the GHG portal.

We recently completed an E file on a previous home that is a CHBA NZE labeled home from last year, and the portal also wouldn't accept the D file with only upgrades for PV (homeowner only entered GHG to add additional solar for a new EV charger), so I ended up having to put in an upgraded wall (D walls were already around R25...) solely to make the D file submittable... Just more nonsense from the portal day after day!

Do you mean adding in a blank array?

A couple of the files we have not triggering rebate amounts have multiple systems in the file (due to layouts), some of them also had existing solar and added more.

Just tried putting in a blank array one one file (making it the 4th array total) and it still triggered $0 rebates, so for our purposes, I don't think this is a workaround.